FREQUENTLY ASKED QUESTIONS

PRODUCTS RELATED

Where to find information regarding your products?

Click on individual products on our website for the most accurate and updated information. For latest news, follow us on our Blog.

What do you mean by food-grade ingredients?

All ingredients used in Jo Lauren baby skin care and bath products are 100% food-grade. That means the ingredients are edible and more importantly, the ingredients contain less than 0.1% bacteria as compared to up to 30% bacteria in cosmetic grade ingredients. Yikes! That is also reason why cosmetic grade products have to include harsh preservatives to kill off harmful bacteria and mold. In contrast, food grade ingredients are absolutely safe when applied onto delicate baby skin. However, please exercise caution and keep away from babies and children because this is not baby food!

Do your products really contain no preservatives? How do you ensure the products are safe and free from bacteria and mold?

I know most mommies are uneasy about preservatives and their potential ill-effects, because I am too. However, a poorly formulated product without preservatives is a hotbed for bacteria and mold. That is especially true for lotions and creams that contain water as bacteria and mold require water as a medium to grow and multiply. We are blessed to receive help from experts in the skin care formulation field and we formulated all our products without the use of water. After all, water is not an active ingredient and is used mainly to enhance spread or to bulk up products. In our collection, the only product that contains water is our Liquid Castile Wash, which by nature of a castile soap, does not provide the environment for nasties to grow in either. Taking a step further, we conduct microbiological enumeration testing on ALL our products, according to the United States Pharmacopeia 61 & 62, to certify our products are indeed manufactured safe and contain less than 0.1% bacteria or mold.

Do you use lanolin, SLS, parabens, synthetic substances or chemicals?

Nope! To save fellow mommies a headache, all our ingredients are 100% food-grade and natural, we mean it! No complicated chemical names that make your head spin! As though having a crying, cranky baby is not enough, we mommies should not have to decipher code names of chemicals on our baby products! Just read our ingredients, you'd recognize and understand everything inside!

How do I know the manufacture date of the product?

You'd find the best by date in month/year, EXMMYY, on the packaging. Depending on the product, deduct the number of months and you'd find the actual manufacturing month. For example, Miracle Balms have a 1 year shelf-life. If the Expiry is EX1114, that means it was manufactured November 2013. Simple!

I want to know if your product will trigger any allergies in my baby.

Mommies know best, so you are the best judge in this case. Are you aware of any allergies your baby might have? Read our ingredients to see if your baby is likely to react to any of the ingredients. You may have to be extra careful, for instance, chamomile and calendula are part of the Asteraceae plant family, which includes ragweed and chrysanthemums, so if your child is allergic to ragweed, he or she is likely to be allergic to any plants of the same family. In any case, always perform a patch test 24 hours before use to ensure no allergic reaction.

I am vegan, which products can I use?

All except for Miracle Balm. We use organic beeswax in the balm as it is 100% natural, non-toxic and non-allergenic.

Is Jo Lauren Miracle Balm safe for use with cloth diapers?

Absolutely! Miracle Balm is made with organic sunflower oil infused with healing herbs and has been tested cloth diapers safe. That is because Miracle Balm does not contain zinc oxide, chemicals or other greasy oils that can ruin cloth diapers.

Why does the product smell and look slightly different from before?

As with natural herbs and botanical oils, each harvest may yield a slightly different crop appearance and aroma. It is entirely normal and we have no intention to include additives like fragrance or color dyes to maintain a false consistency. For our Baby Massage Oils and Baby Miracle Balm, you may even spot specks of herbs that have been used in the infusion process. It is all normal!

Are your products certified organic?

As long as an ingredient in our product formulation is available USDA Certified Organic, we will use it. The facility that manufactures our products is also a certified USDA organic. However, we do not wish to mislead consumers to think our products itself are certified organic as USDA organic certification is a very costly process which at this point in time, is not a viable option for us as we are just starting out. We do have the intention to attain certification once we can afford it as we understand that it gives our customers a piece of mind. Nonetheless, we are 100% committed to using only food-grade, natural and organic ingredients, without preservatives, chemicals and any artificial additives. Read our product ingredients to find out more.

Where do your products come from?

Our ingredients are 100% imported direct from USA, proudly formulated and a product of Singapore. Jo Lauren Pte Ltd is incorporated in Singapore.

ORDERS RELATED

Are you available in stores near me?

SINGAPORE STORE LOCATOR

HONG KONG STORE LOCATOR

MACAU STORE LOCATOR

TAIWAN STORE LOCATOR

MALAYSIA STORE LOCATOR

jo lauren nichebabies

jo lauren nichebabies
Niche Babies Singapore

SQUARE 2
10 Sinaran Drive #03-91
Singapore 307506 (Novena MRT Station)
Contact: 96690440 (Rachel)
Hours: 11am - 8.30pm daily

jo lauren 1010 mother & child

1010 Mother & Child
City Square Mall
180 Kitchener Road
#B2-45/46
Singapore 208539
Hours: 10:30am – 10pm daily

1010 Mother & Child
The Seletar Mall
33 Sengkang Avenue West
#B1-02/03
Singapore 797653
Hours: 10:30am – 10pm daily

jo lauren jarrons

Jarrons & Co.
City Square Mall
180 Kitchener Road
#03-14
Singapore 208539
Hours: 11:00am – 9pm daily

Jarrons & Co.
Suntec City Mall
3 Temasek Boulevard
#02-718
Singapore 038983
Hours: 10:00am – 10pm daily

HONG KONG AUTHORIZED DISTRIBUTOR

hkbabyspa

Hong Kong Baby Spa
Baby Spa Luxe - TKO / Kowloon

Shop 2-074
Tseung Kwan O Plaza 2nd Floor
Hours: 10:00am - 8pm daily
Tel: +852-6775-5119

Hong Kong Baby Spa Luxe
Baby Spa Luxe - Central / Midlevel
124 Caine Rd
Midlevel Central
Hours: 10:00am - 6pm daily
Tel: +852-5119-2674

Best Hong Kong Baby Spa
Baby Spa by Aqua Play - HFC / Chai Wan
Shop G07 Heng Fa Chuen MTR Mall Ground Floor
Hours: 10:00am – 8pm daily
Tel: +852-5119-5131

MACAU AUTHORIZED DISTRIBUTOR

macau

Water Babies Baby Spa
R. CORTE TRAL 9 FL R/C,
FLAT B ED. VO FUNG MACAU
Mon - Sun: 1000 to 1900hrs
Tuesday: Closed
Tel: +853 2831 3763

TAIWAN AUTHORIZED DISTRIBUTOR

taiwan

Precious Baby Spa 寶莘親子悠游空間
No.18, Aly. 4, Ln. 137, Sec. 5, Minsheng E. Rd.
Taipei 105
Taiwan
Mon - Sun: 1000 to 1900hrs
Tel: +886 2 27653758

MALAYSIA AUTHORIZED DISTRIBUTOR

jo lauren malaysia
Bumps & Bundles

Lot G-8, Ground Floor
1 Mont Kiara Mall
No. 1 Jalan Kiara
50480 Kuala Lumpur
Malaysia

jo lauren robinsons

jo lauren malaysia
Olifant Baby

78 Jalan Molek 2/1
Taman Molek
81100 Johor Bahru
Malaysia
Mon - Sun: 1100 to 1900hrs
Wednesday & public holidays: Closed
Tel: +607 361 6712

Can I track my order?

If you selected registered mail or courier option, you will be given the tracking number via a confirmation email.

What methods of payment do you accept?

We accept interbank transfer, all major credit cards via Paypal payment gateway for secure processing.

Can I cancel or change an order?

All orders placed online cannot be changed or cancelled. If an order is placed online but payment is not received within 24 hours, the order will be void. Delivery will only be arranged after payment is received.

For local delivery, what options are available?

For local delivery, there are 2 options available. Firstly, we offer the basic $1.00 normal mail which takes up to 3 working days to process and delivery by Singpost will take another 3-5 working days or longer if there are delays (lost or damaged parcel at own risk as there is no tracking function.) Secondly, you may opt for courier delivery should you require your order in the next working day, which we highly recommend for just $6.00.

Orders above SGD$100 enjoy free local courier, option will be available when cart total exceeds SGD$100. Select your preferred delivery method during checkout!

Do you ship internationally?

Yes! Due to customer demand, we now ship WORLDWIDE via Airmail with tracking number!

DELIVERY TIME
Delivery will take up to 1-2 weeks depending on country/region. You may contact us to find out the estimated delivery time for your country!

CHARGES
We charge only SGD$10.00 per item shipped with NO minimum order! So if you order 1 item, the delivery charges would be SGD$10.00! If you order 3 items, the delivery charge would be 3 x SGD$10.00 = SGD$30.00!

ENJOY FREE DELIVERY
Orders above SGD$100 will enjoy FREE INTERNATIONAL DELIVERY! SHOP NOW!

Can I become a wholesaler or online reseller of your products?

Most certainly so! We offer wholesale discounts for bulk purchases. Contact Us now.